Privacy Policy

1. Introduction

Welcome to Soro, your trusted travel and logistics companion. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using Soro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or profile
• Book travel services (flights, hotels, transportation)
• Request logistics services
• Contact our customer support
• Participate in surveys or promotions
• Subscribe to our newsletters

This information may include:

• Name, email address, phone number
• Date of birth and gender
• Passport information and travel documents
• Payment information (processed securely through third-party providers)
• Travel preferences and history
• Emergency contact information

2.2 Location Information

With your consent, we may collect and process your location information to:

• Provide real-time tracking for logistics services
• Offer location-based travel recommendations
• Improve our services and user experience
• Provide emergency assistance when needed

2.3 Device and Usage Information

We automatically collect certain information about your device and how you use our app:

• Device type, operating system, and browser information
• IP address and general location data
• App usage patterns and preferences
• Crash reports and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

3.1 Service Provision

• Process and manage your travel bookings
• Coordinate logistics and delivery services
• Provide customer support and assistance
• Send booking confirmations and updates
• Process payments and refunds

3.2 Communication

• Send important service notifications
• Provide travel updates and alerts
• Respond to your inquiries and requests
• Send marketing communications (with your consent)

3.3 Service Improvement

• Analyze usage patterns to improve our app
• Develop new features and services
• Conduct research and analytics
• Ensure app security and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Processing payments and transactions
• Providing travel and logistics services
• Analyzing app usage and performance
• Delivering customer support

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights and safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format

6.2 Communication Preferences

• Opt-out of marketing communications
• Manage notification settings
• Control location sharing permissions

6.3 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards as required by law

8. Children's Privacy

Soro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you an email notification
• Displaying a prominent notice in the app

Your continued use of Soro after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: